1 General
1.1 To the extent permitted by law, all our liability for property damage, disruption to travel plans, or mental injuries is excluded.
1.2 This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.
2 Dangerous Goods
2.1 Northland Ferries has a legal obligation to manage the carriage of Dangerous Goods. Please declare all dangerous goods to your crew.
2.2 The expression “dangerous goods” includes, but is not limited to, compressed gases (flammable, non-flammable or poisonous such as camping gas, butane, oxygen, propane, aqualung cylinders), corrosives (such as acids, alkalines, wet cell batteries, mercury and apparatus containing mercury), explosives, munitions, fireworks and flares, flammable liquids and solids (such as lighter or heating fuels and articles easily ignited, radioactive materials, oxidizing materials such as bleaching powder and peroxides, poisons (such as arsenic, cyanides, insecticides and weed killers), infectious substances (such as bacteria and virus cultures), other dangerous goods such as magnetised material, offensive or irritating materials or anything likely to cause damage to the Vessel or inconvenience or injury to any person or thing on board it.
2.3 The operator, in its sole discretion, reserves the right to refuse the passenger and/or their Vehicle access to the Vessel in the event that they have failed to declare dangerous goods in their possession and/or applicable limits are exceeded, any applicable laws or regulations have been breached or if the dangerous goods pose an unacceptable risk to the Vessel, crew, Company employees, passengers, cargo or the environment.
3 Unaccompanied Freight
3.1 Northland Ferries does not accept unaccompanied freight except by prior arrangement and approval. Please contact us should you wish to discuss.
4 Animals
4.1 Guide and certified service dogs are welcome onboard our passenger and vehicle ferry services. Other animals and pets are at the discretion of the skipper on the passenger ferry and must be on a lead or in a carrier at all times. On the vehicle ferries, all animals or pets must be retained in the vehicle, or if you are a walk-on passenger, it must be on a lead or in a carrier at all times.
5 Right to Refuse Carriage
5.1 Our staff may at any time refuse to carry you, or remove you from any vessel if:
Any of them believe in their sole discretion:
5.1.1 That such action is necessary for your safety, or the safety of our staff or any other person
5.1.2 That such action is necessary to avoid damage our vessel and equipment, or the possessions of any other person
5.1.3 You are under the influence of alcohol or drugs, or you are smoking, or you are behaving in a manner that is or may become dangerous, unlawful, offensive, abusive, intimidating or annoying to our staff, any passenger, or any other person;
5.1.3 That such action is necessary to comply with these terms, or any applicable laws, regulations, licenses, consents or approvals;
5.2 You refuse to obey a reasonable request made by our staff;
5.3 You cannot prove to the satisfaction of our staff that you are the owner of the Resident or Frequent User card that is offered for payment;
5.4 You have previously committed an act of a type referred to in this section, and our staff reasonably believe that such act may be repeated; or
5.5 We have previously advised you in writing that you are not permitted to use our services.
6 Frequent User
6.1 Frequent User cards are available to anyone who wishes to apply for a card and pay for their ferry use via prepayment.
6.2 Frequent user cards allow passengers to access a 10% discount on standard fares
6.3 The Frequent User Card remains the property of Northland Ferries and may not be used by anyone other than the account holder.
6.4 The card cannot be sold or transferred to another user.
6.5 Northland Ferries reserve the right to refuse, cancel or suspend a card due to any breach of the company’s terms and conditions, and in such cases a refund may not be given for any outstanding credit.
6.6 The first card and triennial renewals will be issued free of charge.
6.7 Replacement of a lost or stolen card will incur a fee of $10 per card.
6.8 The cardholder is responsible for any card use until the card is reported lost or stolen to the Northland Ferries admin team during office hours 8.30 am – 4.30 pm, Monday to Friday, by phone or email.
6.9 Any credit balance on a lost or stolen card will be transferred to the new card at the discretion of Northland Ferries
6.10 Credit held on a card can be refunded to the cardholder; however, an admin fee may be incurred, and this service is only available by contacting the Northland Ferries team via email or phone. This will be refunded by credit card or direct credit
6.11 Credit on multiple cards cannot be combined onboard the ferry to pay for a single fare.
6.12 Your account can be topped up online, or on the ferries; however, we highly recommend utilising the online portal for efficient travel.
6.13 Northland Ferries reserve the right to cancel or suspend the Frequent Card Holder service, or to amend prices or surcharges at any time.
6.14 Multiple cards can be issued to one account.
6.15 Photographs or electronic copies of cards cannot be accepted.
7 Resident Frequent User
7.1 To qualify for a Resident Frequent User card, you must reside in the following postcode areas 0200, 0202, 0204, 0272 and 0184.
7.2 On application, you will be required to provide proof of residence by way of a utility invoice or other identifier of residence, such as rates or tenancy agreement.
7.3 Resident Frequent User cards are issued to an individual and include a photo ID. A photo will need to be uploaded at the time of the online application or card renewal.
7.4 Applicants for affiliate cards for adults will require proof of address for each adult. An adult is defined as over 18 years old and not enrolled as a student.
7.5 Affiliate cards for families are classed as an immediate family up to 18 years old residing at the same address. Persons over 18 years of age need to complete their own application and provide proof of address.
7.6 Cards are valid for three years from the time of activation.
7.7 Cards being used on or after the expiry date will be required to pay full price on the ferries until renewed.
7.8 To renew a card, you will be required to provide updated proof of residence and have your photo ID renewed.
7.9 The Resident Frequent User Card remains the property of Northland Ferries and may not be used by anyone other than the account holder.
7.10 The card cannot be sold or transferred to another user.
7.11 Northland Ferries reserve the right to refuse, cancel or suspend a card due to any breach of the company’s terms and conditions, and in such cases a refund may not be given for any outstanding credit.
7.12 Initial and triennial renewals will be issued free for charge.
7.13 Replacement of a lost or stolen card will incur a fee of $10 per card.
7.14 You are required to pay full price on board the ferries if your card has been lost, stolen or expired.
7.15 The cardholder is responsible for any card use until the card is reported lost or stolen to the Northland Ferries admin team during office hours 8.30 am – 4.30 pm, Monday to Friday, by phone or email.
7.16 Any credit balance on a lost or stolen card will be transferred to the new card at the discretion of Northland Ferries
7.17 Credit held on a card can be refunded to the cardholder; however an admin fee may be incurred, and this service is only available by contacting the Northland Ferries team via email or phone. This will be refunded by credit card or direct credit
7.18 Credit on multiple cards cannot be combined onboard the ferry to pay for a single fare.
7.19 Your account can be topped up online, or on the ferries; however, we highly recommend utilising the online portal for efficient travel.
7.20 Northland Ferries reserve the right to cancel or suspend the Resident Frequent User Card Holder service, to amend prices or surcharges at any time.
7.21 Multiple cards can be issued to one account; however, each card must have a unique user, as per clause 7.5
7.22 Resident Frequent User cards are for personal use, they are not intended for commercial use and only offer specific fare types.
7.23 Any decision relating to the Resident Frequent User programme by Northland Ferries is final and binding. No correspondence will be entered into.
7.24 An auto reload / recharge of your credit is available via your personal account.
7.25 Northland Ferries will not be responsible for fraud resulting from the sharing of personal account details or passwords with others.
7.26 Accounts with multiple cards can be managed from your account. Affiliate cards on the same account can share the credit.
7.27 Northland Ferries may collect and use personal information in line with our company’s privacy policy.
7.28 Photographs or electronic copies of cards cannot be accepted.
8 Portal
8.1 Application for Frequent User and Resident Frequent User cards can be made online. Each application must have its own unique e-mail address.
8.2 Resident Frequent User cards will be sent by post or available for collection at the Opua General store. This selection can be made in the application process. Cards made available for collection at the Opua Store need to be collected within 7 days.
8.3 The cards are not available for pickup on the ferries.
8.4 The top-up of Resident Frequent User cards can be done online through your account.