1.1 To the extent permitted by law, all our liability for property damage, disruption to travel plans, or mental injuries is excluded.
1.2 This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.
2 Dangerous Goods
2.1 Northland Ferries has a legal obligation to manage the carriage of Dangerous Goods. Please declare all dangerous goods to your crew.
2.2 The expression “dangerous goods” includes, but is not limited to, compressed gases (flammable, non-flammable or poisonous such as camping gas, butane, oxygen, propane, aqualung cylinders), corrosives (such as acids, alkalines, wet cell batteries, mercury and apparatus containing mercury), explosives, munitions, fireworks and flares, flammable liquids and solids (such as lighter or heating fuels and articles easily ignited, radioactive materials, oxidizing materials such as bleaching powder and peroxides, poisons (such as arsenic, cyanides, insecticides and weed killers), infectious substances (such as bacteria and virus cultures), other dangerous goods such as magnetised material, offensive or irritating materials or anything likely to cause damage to the Vessel or inconvenience or injury to any person or thing on board it.
2.3 The operator, in its sole discretion, reserves the right to refuse the passenger and/or their Vehicle access to the Vessel in the event that they have failed to declare dangerous goods in their possession and/or applicable limits are exceeded, any applicable laws or regulations have been breached or if the dangerous goods pose an unacceptable risk to the Vessel, crew, Company employees, passengers, cargo or the environment.
3 Unaccompanied Freight
3.1 Northland Ferries does not accept unaccompanied freight except by prior arrangement and approval. Please contact us should you wish to discuss.
4.1 Guide and certified service dogs are welcomed onboard our passenger and vehicle ferry services. Other animals and pets are not permitted on the passenger ferry, and must be remain within the owner’s vehicle when travelling by vehicle ferry.
5 Right to Refuse Carriage
5.1 Our staff may at any time refuse to carry you, or remove you from any vessel if:
Any of them believe in their sole discretion:
5.1.1 That such action is necessary for your safety, or the safety of our staff or any other person
5.1.2 That such action is necessary to avoid damage our vessel and equipment, or the possessions of any other person
5.1.3 You are under the influence of alcohol or drugs, or you are smoking, or you are behaving in a manner that is or may become dangerous, unlawful, offensive, abusive, intimidating or annoying to our staff, any passenger, or any other person;
5.1.3 That such action is necessary to comply with these terms, or any applicable laws, regulations, licenses, consents or approvals;
5.2 You refuse to obey a reasonable request made by our staff;
5.3 You cannot prove to the satisfaction of our staff that you are the owner of the Resident or Frequent User card that is offered for payment;
5.4 You have previously committed an act of a type referred to in this section, and our staff reasonably believe that such act may be repeated; or
5.5 We have previously advised you in writing that you are not permitted to use our services.
6 Frequent User
6.1 Frequent User cards are available to anyone who wishes to apply for a card and pay for their ferry use via prepayment.
6.2 Frequent user cards allow passengers to access a 10% discount on standard fares
6.3 Cards are valid for three years from the time of activation.
6.4 The Frequent User Card remains the property of Northland Ferries and may not be used by anyone other than the account holder.
6.5 The card cannot be sold or transferred to another user.
6.6 Northland Ferries reserve the right to refuse, cancel or suspend a card due to any breach of the company’s terms and conditions, and in such cases a refund may not be given for any outstanding credit.
6.7 The first card and triennial renewals will be issued free of charge.
6.8 Replacement of a lost or stolen card will attract a fee of $10 per card.
6.9 The cardholder is responsible for any card use until the card is reported lost or stolen to a Northland Ferries office, during office hours 0830-1700.
6.10 Any credit balance on a lost or stolen card will be transferred to the new card at the discretion of Northland Ferries
6.11 Credit held on a card can be refunded to the cardholder, however, an admin fee may be incurred, and this service is only available at Northland Ferries retail offices. This will be refunded by credit card or direct credit
6.12 Credit on multiple cards cannot be combined onboard the ferry to pay for a single fare.
6.13 Your account can be topped up online, or on the ferries.
6.14 Northland Ferries reserve the right to cancel or suspend the Frequent Card Holder service, or to amend prices or surcharges at any time.
6.15 Multiple cards can be issued to one account.
6.16 Photographs or electronic copies of cards cannot be accepted.
7 Resident Frequent User
7.1 To qualify for a Resident Frequent User card, you must reside in the following postcode areas 0200, 0202, 0204, 0272 and 0184.
7.2 On application you will be required to provide proof of residence by way of a utility invoice or other identifier of residence such as rates or tenancy agreement.
7.3 Resident Frequent User cards are issued to an individual and include a photo ID. A photo will be taken at the time of collection.
7.4 Applicants for affiliate cards for adults will require proof of address for each adult. An adult is defined as over 18 years old and not enrolled as a student.
7.5 Affiliate cards for families are classed as an immediate family up to 18 years old residing at the same address.
7.6 Cards are valid for three years from the time of activation.
7.7 To renew a card, you will be required to provide updated proof of residence and have your photo ID renewed.
7.8 The Resident Frequent User Card remains the property of Northland Ferries and may not be used by anyone other than the account holder.
7.9 The card cannot be sold or transferred to another user.
7.10 Northland Ferries reserve the right to refuse, cancel or suspend a card due to any breach of the company’s terms and conditions, and in such cases a refund may not be given for any outstanding credit.
7.11 Initial and triennial renewals will be issued free for charge.
7.12 Replacement of a lost or stolen card will attract a fee of $10 per card.
7.13 The card holder is responsible for any card use until the card is reported lost or stolen to the Northland Ferries office, during office hours 0830-1700.
7.14 Any credit balance on a lost or stolen card will be transferred to the new card at the discretion of Northland Ferries
7.15 Credit held on a card can be refunded to the cardholder, however an admin fee may be incurred, and this service is only available at Northland Ferries retail offices.
7.16 Credit on multiple cards cannot be combined onboard the ferry to pay for a single fare.
7.17 Your account can be topped up online, or on the ferries.
7.18 Northland Ferries reserve the right to cancel or suspend the Resident Frequent User Card Holder service, to amend prices or surcharges at any time.
7.19 Multiple cards can be issued to one account; however, each card must have a unique user.
7.20 Resident Frequent User cards are for personal use, they are not intended for commercial use and only offer specific fare types.
7.21 Any decision relating to the Resident Frequent User programme by Northland Ferries is final and binding. No correspondence will be entered into.
7.22 An auto reload / recharge of your credit is available via your personal account.
7.23 Northland Ferries will not be responsible for fraud resulting from the sharing of personal account details or passwords with others.
7.24 Accounts with multiple cards can be managed from your personal account. Credit can be shifted between the cards attached to the account.
7.26 Photographs or electronic copies of cards cannot be accepted.
8.1 Application for Frequent User and Resident Frequent User cards can be made online. Each application must have its own unique e-mail address.
8.2 Resident Frequent User cards will be sent by post or available for collection at the Opua General store, this selection can be made in the application process.
8.3 The cards are not available for pick up on the ferries.
8.4 The top-up of Resident Frequent User cards can be done online through your personal account.